Returns

I want to return my purchase! What do I do?
I would like to return a gift that was sent to me. How do I do that?
Can I exchange my order instead of returning it?
How long does it take for me to get a refund?
Do your pre-paid labels cover international returns?
I am returning an item purchased with a Gift Certificate or Gift Card, how does that work?
I only see the option to return my order through DPD on the website. Am I able to return through USPS instead?   

Across the Board

Are there BakkerMadeWithLove.com gift certificates and/or gift cards?  
Do you do back orders?
What is a backorder?
Do you have a catalog?
Do you match prices if an item goes on sale after my purchase?
Do you offer Live Chat support?
How can I write a review on a product?
How do I unsubscribe from any of your mailing lists?
How do I use my Gift Certificate/Coupon Code/Store Credit Code?
I tried to check out and the item in my shopping cart disappeared, what happened?
Is the item I want going to go on sale soon?
My email address has changed. How do I update this information to my current account?
The item I want is out of stock. What do I do now?
Do you accept orders through the phone?
How do I care for XYZ fabric?
What is a Bakker Verified Purchase review?  

Payment Information
Do you accept international credit cards?
Do you allow Cashier’s Checks or Money Orders?
Do you charge sales tax on any item?
Is it safe to use my credit card on your site?
Is it safe to use my debit card online?
What forms of payment do you accept?
What can cause my order to be delayed?
Can I pay with multiple Visa, Mastercard, American Express, or Discover Pre-Paid Gift Cards?

Bakker.com Store Credit
How can I obtain the balance of my store credit?
How do I use store credit?
I lost my store credit code, how do I get it?  
Why can’t I select store credit as my refund option?
I paid for my order with store credit, why won’t my return be refunded back to store credit?

Paypal
Why can’t I use PayPal anymore?

Bill me Later®
 Why can’t I use PayPal or Bill Me Later any more? 
I paid for my order with PayPal or Bill Me Later and now I want to return it. How can I do that if you don’t accept PayPal or Bill Me Later any longer?  

Technology
What are cookies? Do I need to enable cookies on my browser?
When placing an order I get an error message stating that there has been an authorization failure. What went wrong?

About
Are there any benefits to having an account with you?
How can I get assistance if I need it?
How do I know it is safe to shop with you?
Is there a way I can learn more about the Bakker Family?
What are your shipping and return policies?
What kind of selection do you have?

Registration
Why signing up? 
How can I sign up?
What can I see when I register on the website? 

Account
How do I change my password? 
How to update my credit card details?

First steps
How to make my first purchase? 

Contact Information 
I want to return my purchase! What do I do?

A: If you are not 100% satisfied with your purchase from Bakker you can return your item(s) for a full refund within 365 days of purchase. (Returns must be unworn, in the state you received them, and in the original packaging.) Some items ship with an attached security tag. Merchandise returned without the original security tag attached or a damaged tag may not qualify for a refund. The easiest way for you to return the merchandise is to get a pre-paid label by logging in at BakkerMadeWithLove.com Go to the website and click on My Account in the upper right hand corner. Log in to your account using your email address and password. Click on the order number of the merchandise you wish to return. Check the box to the left of the item(s) you wish to return and click on the Return Checked Item box. Choose to have the label displayed for immediate printing, emailed if you are unable to print immediately, or mailed to you via DPD mail. Then click ‘Return Item(s)’ at the bottom of the page. The next page will feature a picture of the item and a barcode. If you do not have the original packaging, please return by placing a copy of the return confirmation with merchandise inside of a plastic bag and place inside the shipping box. On this page is where you can view for immediate printing. To display your label, click the orange link in the middle of the page that says “Click here to view your return label.” Now just print it and tape it to your shipping box with clear packing tape. Tada! If you would rather receive your label via email, instead of selecting the option to print the label, select the option to have a label emailed to you. If for any reason you are unable to print out a label, we would be happy to have the label mailed out to you. Simply let us know by email, live chat, or phone and we will gladly send it to you right away. Please note that if you choose to have the label send to you by DPD “snail mail”, it may take 7-10 days for it to arrive. You may drop off your return at any authorized DPD shipping location, but please do not drop your return off at a drop box. To find the nearest authorized shipping location, please visit www.dpd.com. For the vast majority of returns, it takes about 5-10 Business Days for us to get your package at the fulfillment center, inspect your return, process it into inventory, and complete your refund. If the refund is being issued to a credit card, depending on your credit card company, it may take an additional 2-10 Business Days after your credit is applied for it to post to your account. Rewards Members—WE’VE GOT GOOD NEWS! Gold, Platinum, and Elite Bakker Rewards members enjoy instant refunds! From the first scan at UPS—we’ll issue your refund, so you can skip the 5-10 Business Days.
I would like to return a gift that was sent to me. How do I do that?

A: BakkerMadeWithLove.com is very sorry that your gift did not work for you. Please call the Bakker Customer Loyalty Team at +33 1 76 35 07 81 for assistance returning the item. They will need some information in order to pull up the account that the gift was purchased on. You will have to provide their phone number, first and last name, or email address. Any gift item being returned will be refunded to the original purchaser’s method of payment. However, we would be happy to assist you with a gift return. When a gift return is processed, we will provide you with a return label to send the item back. Once we have received the item and processed the return, we will issue a gift certificate to your account. Please call the Bakker Customer Loyalty Team at +33 1 76 35 07 81 for assistance.
Can I exchange my order instead of returning it?

A: As a BakkerMadeWithLove.com customer you have the option of exchanging an order instead of returning it for a refund. The funds from the original order transfer to a Gift Certificate when an exchange is processed. If the exchange order is later returned, we will refund your Gift Certificate. Please give us a call, chat, or email and we will gladly share more details on how to process the exchange. Our Customer Loyalty Team is available and more than happy to help! An exchange also requires a return of the original order within 14 days, so feel free to follow the instructions on how to process a return.
How long does it take for me to get a refund?

A: For the vast majority of returns, it takes about 5-10 Business Days for us to get your package at the fulfillment center, inspect your return, process it into inventory, and complete your refund. If the refund is being issued to a credit card, depending on your credit card company, it may take an additional 2-10 Business Days after your credit is applied for it to post to your account.
Do your pre-paid labels cover international returns?

A: Regrettably, our pre-paid labels do not cover the price for international returns. To use our pre-paid labels, shipments must be sent from Europe.
I am returning an item purchased with a Gift Certificate or Gift Card, how does that work?

A: Orders with Gift Certificates/Gift Cards as payment will be refunded back to a Gift Certificate for your convenience. New Gift Certificate codes will be emailed to your email address on file.

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I only see the option to return my order through DPD on the website. Am I able to return through USPS instead?

A: If you process the return by yourself through our website, unfortunately, DPD is the only option for most customers. We provide shipping labels using DPD for easy, fast and secure shipping and package tracking. However, we understand that DPD isn’t always convenient for everyone and we want to make returning to Bakker as easy as possible. If you would rather receive a USPS return label instead of a DPD return label, simply contact us and we’ll be happy to send you one!

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Across the Board

Are there BakkerMadeWithLove.com gift certificates and/or gift cards?

A: Not yet! Unfortunately, we don't provide gifts cards since we work for wholesale.
Do you do back orders?

A: Yes. We  do back orders. If an item is out of stock you can place a back order paying 10% deposit, and we will ship the items for you from out mother deposit or we will produce the items for you !
What is a back order?

Backorder products are those that are not available in our European warehouse. These may be already produced and we store them in Indonesia or that we yet need to produce them.

A backorder has the same importance for us than a regular order, or even higher, since we may produce on-demand. That’s why we request a 10% advance payment or going to our account.
Do you have a catalog?

A: No. Currently, we have a ‘virtual’ catalog. In order to ensure that our customers have access to the most current styles, prices, sizes, and overall selection, we do not publish a catalog that you may purchase directly from us. Plus, with all the styles that we carry, a catalog would be as big as a phone book! If there is a particular item or style that you are interested in, please feel free to contact us and we will be happy to help you to get it.
Do you match prices if an item goes on sale after my purchase?

A: If the price on our website drops within 10 days of purchasing the item, we are not able to refund you the difference in price. Simply contact our Team by chat, phone, or email, and they’ll be happy to assist you in case you have any problem.

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Do you offer Live Chat support?

A: Yes we do! To get in contact with one of our live chat specialists, look for the Live Help button located on the top left hand of the page, to the right of our phone number. If you are unable to see this button, it saddens us to say that we do not have a specialist available to assist via chat.
How can I write a review on a product?

A: You can write a product review with just 5 easy steps: 1. On any product page, scroll down and on the left-hand part of the screen, underneath the ‘Customer Feedback section’, you will see a button titled ‘Write a review of this product’. 2. Once you click on that button you will see an image of the product, a text box, a rating section, and three sections on how the product fits. Please fill in as much information as you’d like. You can also insert your name, where you live, your email address and other brands that you recommend. We are working on updating this section to be dynamic based on the product type. If the question does not pertain to your product type, please feel free to just type in your review in the text box and select the star ratings. 3. Then, click on the orange ‘Submit your Review’ button.. 4. Once you’ve submitted your review, it may take up to 5 business days for it to appear on the site. 5. Please visit our Review Guidelines and visit https://www.BakkerMadeWithLove.com/terms-of-use to review the legal terms and conditions concerning your submission of reviews.
How do I unsubscribe from any of your mailing lists?

A: There are two quick and easy ways to unsubscribe from our mailing list. Call us at 1-800-927-7671 and one of our customer service representatives will take care of your request over the phone. Email us at [email protected] and one of our customer service representatives will unsubscribe your email address.

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How do I use my Gift Certificate/Coupon Code/Store Credit Code?

A: Using your code is as easy as 1-2-3! Place all of the items in your shopping cart and proceed to checkout. Under Your Payment Information, find the box labeled “Redeem Gift Cards and Coupons”. Enter your code in the box and click “Apply“.
I tried to check out and the item in my shopping cart disappeared, what happened?

A: We are sorry that you were not able to complete your order. The selection on BakkerMadeWithLove.com is live and reflects what is in stock at that moment. Placing an item in your shopping cart does not guarantee your right to purchase that item. Until you have completed the checkout process, another customer may purchase the item even if it is in your cart. If that happens, you will receive a message on the shopping cart page informing you that the item is no longer available and that you should remove it from your cart. Return to Top
Is the item I want going to go on sale soon?

A: Unfortunately, BakkerMadeWithLove.com does not know if an item will go on sale or be marked down until it actually happens. It is possible for different colors within the same style to have different prices. For instance, if a blue bag is selling better than a yellow one, one might discount the yellow bag to boost sales.

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My email address has changed. How do I update this information to my current account?

A: You are welcome to update your e-mail address by logging in to your account online. The best way to do this is to take the following steps: Visit the website and click on “My Account” in the upper right-hand corner of the page. Log in to your account by typing your previous e-mail address and password. Once logged in, click on “Account details” towards the right-hand side of the page. Type your new e-mail address . Otherwise we ask you to kindly call the Bakker Customer Team at +33 1 76 35 07 81.

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The item I want is out of stock. What do I do now?

A: BakkerMadeWithLove.com is very sorry that the item that you need is out of stock. Nevertheless you can place a back order to ensure you will get this item.
Do you accept orders through VOIP?

A: We apologize but we only accept orders through our website, to maximize our effectiveness and reliability. 
How do I care for XYZ fabric?

A: Acetate: While most items made of acetate are dry-clean only, some may be hand-washed in lukewarm water. Do not twist the fabric. Iron while the fabric is damp. Press the inside of the garment using a low-temperature setting. Use a pressing cloth when ironing the outside.

Acrylic knit: Most acrylic knit garments can be machine-washed. Read the label, and check for the proper drying option. Some knits retain their shapes best if reshaped and dried flat.

Cashmere: Check the care label before laundering cashmere. To hand-wash, use a mild detergent or shampoo. Gently squeeze the water through the garment, then rinse until the water runs clear. Do not wring or twist. Squeeze out excess water. To dry, lay flat on a towel, away from sunlight or heat.

Cotton: Cotton holds up well to home laundering. Remove the garment from the dryer promptly to reduce wrinkling. Press using spray starch for the crispness of a laundered shirt.

Cotton blend: Dry cotton-blend garments using your dryer’s permanent-press or low-heat cycle, and remove immediately to reduce wrinkling. Touch up with a steam iron; starch for a professionally laundered look.

Linen: Most linen garments need to be dry-cleaned or hand-washed. Follow the instructions on the care label. To touch up or press, use a steam iron on a linen setting for a crisp look.

Nylon: Machine-wash nylon garments in warm water. Use a low-temperature setting when tumble-drying, and include a dryer sheet to reduce static electricity. Use a warm iron to press, if necessary.

Polyester: Read the label. Usually polyester items can be machine-washed (cool) and dried (low). Check the label to see if air-drying is recommended. Touch up with a cool – never hot – iron, if necessary.

Rayon: Make sure to read the care label for rayon clothing. Launder in cool water and a mild detergent. When machine-washing, use the gentle cycle and promptly remove garments after washing. When hand-washing, do not wring or twist the garment. To dry, roll the item in a towel to squeeze out excess water. Lay flat to dry. Iron when still damp and with the garment inside out to prevent the fabric from becoming shiny. Use a pressing cloth when ironing the right side of the garment. Pressing cloths can be purchased, or use something as simple as a piece of white cotton fabric.

Silk: Dry cleaning may be required. Some silks are hand- or machine-washable. Do not dry silk in a clothes dryer. Garments usually look best when professionally dry-cleaned.

Spandex: Use warm water when hand- or machine-washing items made with spandex. Line-dry or use a low temperature setting when machine-drying to preserve the elasticity of the garment. Wool knit: Typically wool knits need to be dry-cleaned, but check the label. If hand-washable, use cool water and a detergent for fine washables. Squeeze out excess water, then reshape and dry flat.

Wool (lined): Lined garments generally look best when professionally dry-cleaned once a season. Between dry cleanings, remove surface soil with a brush or damp cloth. Refresh the item by hanging it from a padded hanger in a steamy bathroom; moisture will help garment shed wrinkles. When touching up with an iron, use steam in an up-and-down motion (rather than sliding the iron along the fabric).
What is a Bakker Verified Purchase review?

A: At the moment we do not work with products reviews, but our inside nerds are working on it ! 

Payment Information

Do you accept international credit cards?

A: Currently BakkerMadeWithLove.com can accept international credit cards but we can only ship to an address within the Europe and its territories. Please note that the credit card must be issued and contain a logo from either Visa, Mastercard, Discover, or American Express. On the checkout page, there will be a billing and shipping section. Please do the following: For the billing information Enter your street address on Address Line 1. Enter your City, County or Province, and Postal Code on Address Line 2. Enter your Country for the city. Enter AA for the state. Enter 11111 for the zip code. For the shipping information Please enter the correct information in the appropriate field. Orders placed with the use of an International Credit Card may take up to 72 hours to finalize prior to shipping. We apologize for any inconvenience this may cause. 
Do you allow Cashier’s Checks or Money Orders?

A: No. At this time BakkerMadeWithLove.com does not accept Cashier’s Checks or Money Orders.
Do you charge sales tax on any item?

A: Bakker Made with love does not collect any tax in EU or US, since we are a Hong Kong based company and we pay our taxes there, under the Hong Kong laws.
Is it safe to use my credit card on your site?

A: Yes! BakkerMadeWithLove.com understands that the safety of your personal information is extremely important to you. We use a wide array of electronic and physical security measures and devices to protect your personal data and credit card information from unauthorized access. Review the Safe Shopping Guarantee Review the Secure Shopping.

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Is it safe to use my debit card online?

A: Yes! And please note: If you choose to pay by debit card, the amount you charge will be put on “hold”, meaning it will not be available to you once you place your order. Once your transaction is processed, the amount of the transaction will be withdrawn from your account and the original “hold” will be voided.

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What forms of payment do you accept?

A: BakkerMadeWithLove.com currently accepts Visa, MasterCard, Discover, and American Express for all orders.

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What can cause my order to be delayed?

A: There are many causes and you should contact us at [email protected] but we would like you to understand that you are buying products that are done by friendly human beings in java & Bali. They work at workshops with tools not machines. We do not take this as a disadvantage but as a beautiful challenging reality in which we believe it brings happiness to all the village in which we work at.
Can I pay with multiple Visa, Mastercard, American Express, or Discover Pre-Paid Gift Cards?

A: Any pre-paid gift card with a Visa, Mastercard, American Express, or Discover logo / insignia on it will be processed like an actual credit / debit card and only one credit card can be used per order. If a single pre-gift card does not cover the total of your order, we suggest using the balance on the pre-paid gift card to purchase a Bakker Gift Certificate. The Bakker Gift Certificate can then be used along with a credit card or pre-paid gift card to complete the order. If you have multiple pre-paid gift cards, you will need to purchase a separate Bakker Gift Certificate for each. If you need any help with purchasing the Bakker Gift Certificates or placing an order, please give our Customer Loyalty Team a call, and we will be happy to help! Please also note that in order to use the pre-paid gift card on Bakker, it will need to be registered or activated by following the instructions on the pre-paid gift card itself or on the card’s packaging. Also, some card may not be eligible for online purchases. Please refer to the company that issued the card for more details.

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BakkerMadeWithLove.com Store Credit

How can I obtain the balance of my store credit? A: You may obtain your balance of store credit by calling our Customer Loyalty Team at 1-800-927-7671. If you have a balance, they will process a request to have the balance paid to you in the form of a check.

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How do I use store credit?

A: On 3/31/15, we officially retired store credit. After this date, we will no longer accept store credit as a form of payment. 
I lost my store credit code, how do I get it?

A: On 3/31/15, we officially retired store credit. After this date, we will no longer accept store credit as a form of payment. 

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Why can’t I select store credit as my refund option?

A: At the moment we are working with coupons to make easier the process of refunding and automatic. If any other request please contact our customer support.

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I paid for my order with store credit, why won’t my return be refunded back to store credit?

A: Bakker is phasing out store credit. As of January 5, 2015, we no longer have the ability to issue refunds to store credit. Please contact support.

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Paypal

Why can’t I use PayPal or Bill Me Later any more?

A: We apologize for any inconvenience, but as of 1/1/14, we are no longer accepting PayPal or Bill Me Later as payment options. Return to Top
I paid for my order with PayPal or Bill Me Later and now I want to return it. How can I do that if you don’t accept PayPal or Bill Me Later any longer?

A: We will still accept returns and process refunds in accordance to our standard policies. For details on our return policy, please click here.

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Bill me Later®

 Why can’t I use PayPal or Bill Me Later any more?

A: We apologize for any inconvenience, but as of 1/1/14, we are no longer accepting PayPal or Bill Me Later as payment options.

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I paid for my order with PayPal or Bill Me Later and now I want to return it. How can I do that if you don’t accept PayPal or Bill Me Later any longer?

A: We will still accept returns and process refunds in accordance to our standard policies. For details on our return policy, please click here.

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Technology

What are cookies? Do I need to enable cookies on my browser?

A: A cookie is a small amount of data that is sent to your browser from a web site and is stored on your computer’s hard drive. If your browser’s preferences allow it (most browsers are installed with cookies enabled), each web site can send its own cookie to your browser. To protect your privacy, cookies do not store personal information but instead use anonymous unique identifiers. Each web site can only access the cookie they have sent to your hard drive, not the cookies sent by other web sites. You need to enable cookies on your browser to enjoy all the shopping features on BakkerMadeWithLove.com. Cookies need to be enabled on your browser so you can add products to your shopping cart and to access your account information. If you share your computer with others and you do not want them to have access to your account information, be sure to log out before leaving your computer unattended. You can log out by clicking on “Logout” link at the top of the page. For more information about how we use cookies, See Our Privacy Policy.

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When placing an order I get an error message stating that there has been an authorization failure. What went wrong?

A: Please double check the credit card number and expiration date on your card. Also, please be aware that BakkerMadeWithLove.com currently accepts Visa, MasterCard, Discover, and American Express for credit card payment.

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About

Are there any benefits to having an account with you?

A: With your BakkerMadeWithLove.com account, you will have access to the following information: Your Account Information Your Order History Process a Return Your Wish List Your Email Subscriptions Your Coupons and Gift Certificates Frequently Asked Questions: Order Status

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How can I get assistance if I need it?

A: [email protected]

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How do I know it is safe to shop with you?

A: BakkerMadeWithLove.com takes great pride in offering a safe and secure online shopping experience. We also respect your privacy and we are committed to protecting it. Safe Shopping Guarantee – Shop With Confidence Secure Shopping – Protecting Your Personal Information Our Privacy Policy

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Is there a way I can learn more about the Bakker Family?

A: Go to Our Story Page :)

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What are your shipping and return policies?

A: Unlike many other websites that have special rules and lots of fine print, BakkerMadeWithLove.com offers free shipping on all orders placed on the website, with no minimum order sizes or special exceptions. We believe that in order to have the best possible online shopping experience, our customers should not have to pay for domestic return shipping either. If, for whatever reason, you’re not happy with your purchase just complete our easy self-service return process. Your returns back to the warehouse are absolutely free. With our 365-day return policy, there are no special catches or exceptions.  

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What kind of selection do you have?

A: With over 3 million items available, BakkerMadeWithLove.com offers one of the best selections anywhere — online or offline. We add new styles to our site on a daily basis so that our selection is always fresh and up to date. Everything In-Stock: If you are able to place an item in your shopping cart, that means that the item is available for immediate shipment. The fulfillment rate is over 99.9% – you can feel confident that if you ordered it, you will receive it.

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Registration

Why signing up?

Sign up in order to: View wholesale prices & live-stock. Create & Manage orders & payments. Exclusive Bakker Club benefits.
How can I sign up?

In order to join the bakker and sign up, we invite you to register at our retailers registration form via the following link: https://bakkermadewithlove.com/register/ Once registered, our team will review your submission, and approve your account based on the fact that you are not competing with our current customers, and that you will represent our brand with the same values we share. After approval, you will be able to see the prices of our products, and add products to the cart.
What can I see when I register on the website?

- Prices.
- Products. 
- Live-Stock. 
- Offers. 

And on your personal section:
- Your Orders.
- Your Invoices.
- Your payments.
- Your payment methods.

Account

How do I change my password?
To change your password, please use the link below. https://bakkermadewithlove.com/my-account/lost-password/ Feel free to let us know if you need any further assistance.
How to update my credit card details?

To update the credit card details you would first need to login and second you need to go to Payments Methods.

First Steps

How to make my first purchase?
For purchasing you need to register by going to www.bakkermadewithlove.com and wait for approval. Afterwards navigate throughout our products and add to the cart the wished items.

Contact Information

Customer Support: [email protected]
Sales: [email protected]
Orders related issues: [email protected]
Call us: Chat with us: www.bakkermadewithlove.com
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